We guarantee the quality of all produce and products you receive. If you have a quality concern, please let your Neighborhood Coordinator know as soon as possible and we’ll try to get you a replacement item ASAP! You can find your coordinator's information on your member account at the top right hand side. We want to bring the farm to your table and have you enjoying those delicious fruits and veggies at your next meal!
We also have the option to request a credit in your account for an item that isn't quite up to par in your Box
- Click the Orders tab at the top of your member account
- Click the Box from the list with the damaged item*
- A pop up window will appear listing the Box contents.
- Click the green button at the top: Need a Product Credit?
- Fill out the form with the issue, item, and a description.
- Click Submit and your credit is automatically added to your member account to go towards your next order payment.
*If you are requesting a credit for an artisan item, more than one item, or if your item is not listed, please contact Member Solutions for further assistance.