Help Desk

We guarantee the quality of all produce and products you receive. If you have a quality concern, please contact our Member Solutions Team.  info@theprod...

We need your empty Box and the silver liner inside the box that everything is packed in. We also would like to have you return any green cardboard quart o...

If you receive your delivery day text and your box is missing, please check that it wasn't left in another area of your home. It's possible a sub...

If the temperature is expected to be above 70, please designate a shady area for your Box in the Delivery Instructions section under the Profile tab of your...

Currently, we deliver on Tuesdays, Wednesdays, and Thursdays (Triad only) each week. Typically, you can expect your Box to arrive between 7 am and 5pm on yo...

The Produce Box delivers every week of the year except for the week of 12/25/23 - 12/30/23. We will email you our plan a few weeks before Christmas. You can...

Thanks so much for getting those back to us! The easiest way to return your empty box(es) is to leave them out on your next delivery day.   Your Neighb...

Typically, you can expect your delivery to be made between 7am and 5pm on your delivery day. Occasionally our Neighborhood Ambassadors might be helping ...

How do I skip my delivery? Are you going to be out of town next week or still have left over produce? Not a problem!  The short video attached will show ...