Your Neighborhood Ambassador is the best resource for a late/missing Box or a missing item from your order. 

You can reach out to him or her directly by finding their contact information on your member account at the top right hand of the Profile page. 

Call or text their number listed.

If you are unable to reach your ambassador, please contact Member Solutions ASAP so we can help locate your Box or items. 

Submit a Support Ticket or give us a call (919) 904-4722 so we can assist you right away!